Cancellation Return – Refund and Repairs

Till when can I return purchased items?

You can place a request for exchange or return any time within 15 days from the date you receive your shipment.

How do I return an item?

If you wish to return a product, email or a call and we’ll take care of the rest –
Send an Email to info@toolzonline.com
Or
Call our Customer Service Desk @ 9855526295 between 1000 hrs and 1800 hrs, 6 days a week.What can I return?You can return almost anything you buy from toolzonline.com.

Do I get charged for returning products?

Returns are FREE at toolzonline.com. You do not pay for Return Shipments!

However, if we’re unable to arrange for a pickup in your city, we will credit Rs.100 to your Toolzonline Store account towards courier charges once we receive your returns shipment.

Do you give cash refunds?

If we are not able to help you find a suitable exchange or replacement, we refund your order value as Store Credit into your toolzonline.com store account OR as Cash refund if you so desire. Cash refund is offered in the following manner-All credit card & net banking transactions will be repaid using the same route; which means if you have made your transaction using net banking facility, the refund will be credited into your bank account. This will take 6-7 days from the time the returns are received and approved at the toolzonline warehouse.While all Cash on Delivery transactions will be repaid through Cheque, this will take 10-12 days from the time the returns approved at the toolzonline warehouse.

Will I get complete refund for goods I’m returning?

Our Quality Analysts will evaluate the products that we receive. If the products returned by you are in good condition and meet our Returns norms, your refunds will be processed in full. Therefore, we recommend that when you are sending the returns consignment on your own, do make sure that it is shipped in a secure packaging.If you have shopped using Express Shipment mode, and then returning your products on the basis of quality issues, we will refund the additional amount paid by you for Express Shipment as store credit in 3-4 working days.

I think I got a wrong refund. What do I do?

In case of any queries relating to amount of refund credited, please call us at 9855526295 or write to us at info@toolzonline.com.

How do I pack my returns package?

Packing your returns box is fairly simple. You only need to ensure that it is secure so that the products reach us in good condition.

Step 1: Prepare your returns box – Securely pack the products you want to return in a box/envelope. You can either use the toolzonline.com box/envelope or use a box/envelope of your own. Please use an additional layer of outer envelope or box to pack, when you return these products. We may not be able to process returns for products that have damaged original boxes/casings.

Step 2: Put original invoice received from toolzonline.com into the returns box and secure the box with an adhesive tape

Step 3: Finally paste the Self-gumming RETURNS LABEL on the box. This label has your order number and the returns delivery address. In case you lose or damage the Return Label, send the Shipment to the address mentioned below and write the order number on the address label, so that we can identify your shipment and validate its contents – toolzonline.com


Ajay Industries
Ajay Nagar, Backside Industrial Estate
Pathankot bypass chowk.
Jalandhar (PB)- 144001
Contact Number – +919855526295 ( 10:00 – 18:00) 6days a Week

Will you pick up returns from my home/office?

Of course! We take care of all the necessary pick up arrangements from your delivery location.If we’re unable to provide for a pick up in your city, we request you to ship the returns package to us through a courier of your choice. We will credit Rs.100 to your toolzonline Store account as a refund towards courier charges once we receive your returns shipment.

Where do I send returns?

If you wish to send the returns package yourself, you can send it to –

Toolzonline.com
C/o Ajay industries
Ajay Nagar, Backside Industrial Estate
Pathankot bypass chowk.
Jalandhar (PB)- 144001
PH:- 91-181-2611874 , Mob:- 9855526295
Contact number – +919855526295 (10:00 – 18:00) 6 days a Week

How quickly will you process my returns?

Once we receive your shipment at our toolzonline warehouse, the quality team will check the consignment for fulfilment of our return norms. We will process your Replacement, Store Credits or Refunds in a maximum of 3-4 working days from the date of receipt of your returns shipment.In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.

Have you received my returned goods?

You can track your returns in 2 easy ways –Toolzonline provides a free pick up – When courier executive picks up the products you want to return, he will give you an AWB number (tracking number). Please keep this safe. You can track your shipment online using this AWB number. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.Return Shipment sent by you. – If you are sending the return goods on your own, you can track the status of your shipment online with the AWB number your courier company gives you. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.

CANCELLATION POLICY

Toolzonline.com reserves the right to cancel any order without any explanation for doing so, under situation where toolzonline.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the toolzonline.com policy or order has invalid address/incorrect information or for any other reason. However, toolzonline.com will ensure that any communication of cancellation of an order, so canceled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Can I amend my order?

Cancellations and amendments will be considered only if the request is made within 24 hours of placing an order.No cancellations are entertained for those products that the Toolzonline marketing team has obtained on special occasions like Pongal, Diwali, Holi, X-Mas and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.